Employee groups getting the conversation going

The Bus Maintenance and Shops Department is comprised of eight garages, two shops and a Vehicle Engineering Section. Total workforce: 1,501 people working on three shifts, 24/7.

The department has been poring over their Employee Engagement Survey results in town halls since April. That’s meant a lot of travel for Head Rich Wong. He’s been conducting meetings in the early morning for the day and nights shifts and midday talks for the afternoon shift.

“The sessions provide an overview of our results and emphasize the importance of continuous participation in this process,” he said from Eglinton Garage on June 18. “Everyone has different concerns and solutions are best developed by the people most familiar with those concerns.”

Bus Maintenance and Shops’ sessions are scheduled to wrap up in June. They will be followed by action planning focus groups, the bulk of which begin in Operations and Service Delivery after the Pan Am Games.

Since the detailed organization and department/group level results were released in April, similar group sessions have been taking place across the property. Departments have been using team meetings or safety talks or sign-up days to engage the conversation and bring fresh ideas forward. The overall aim of the engagement process is to reach every employee before the Games, with smaller departments having prepared drafts of their action plans.

Employees can examine all the reports by visiting thecoupler.ca or the Human Resources intranet site (internal website). For questions and comments about the Employee Engagement process, please contact: Viktoriya Artemyeva, Research Manager, Customer Development – EESanswers@ttc.ca, 416-393-4133 or Rita Lunardo, Employee Development Manager, Human Resources, 416-393-4580.