Eligibility changes at the TTC

Service Delivery Group – Wheel-Trans

Starting January 1, 2017, Wheel-Trans eligibility will be extended beyond persons with mobility disabilities to include people who have any disability that prevents them from using conventional transit services. With these changes, we continue our work to meet the needs of Toronto residents, while adhering to the Accessibility for Ontarians with Disabilities Act (AODA).

There will now be three categories of eligibility:

• Unconditional eligibility: a person with a disability that prevents them from using conventional transportation services (currently referred to as permanent eligibility).
• Temporary eligibility: a person with a temporary disability that prevents them from using conventional transportation services.
• Conditional eligibility (NEW): a person with a disability where environmental or physical barriers limit their ability to consistently use conventional transportation services.

Customers with sensory, cognitive or mental health disabilities as well as physical disabilities may now be eligible for Wheel-Trans service and the eligibility could be short or long-term. Eligibility will be based on the applicant’s ability to use conventional transit (i.e. bus, subway and streetcar) and not based on disability type, income or age.

We now have a new application process and application form that will assess a person’s ability to use conventional transit. More information will be made available in the coming months. If you have any questions, please contact Kirsten Walker from Change Management at kirsten.walker@ttc.ca.

December 20, 2016