Uniform announcement

Uniform announcement

As part of the continued commitment to modernize and transform the TTC, the TTC and ATU have been working together over the past few months to roll out a modernized uniform for Operators and Collectors. This was a commitment outlined in our 2013 Customer Charter. We are pleased to announce that the parties have reached an agreement while respecting the Collective Bargaining Agreement.

Additional information related to the roll out of the modernized uniform will be available at each division shortly.

Thank you for being part of the journey to transform the TTC into a transit system that makes Toronto proud.

Andy Byford: CEO

Frank Grimaldi: Union Executive, Local 113

Signed original dated July 16, 2013

Customer Charter quarterly report

Q2 results (April 7 to July 6, 2013)

Responsiveness

• Our commitment: Redesign the uniform
  How we met our commitment:

• A Uniform Working Group, consisting of Management, Union Executives and Members have been working together in creating a new uniform to modernize our image.

• Our commitment: Reinvigorate the security model
  How we met our commitment:
  • At the June 24, 2013 TTC Board Meeting, the Board received a report on the status of organizational and operational changes to the TTC’s Transit Enforcement Unit. The report stated that significant internal changes have occurred and that positive steps have been achieved with the Toronto Police Services Board to reinvigorate the TTC security model. Additionally, a report to the Toronto Police Services Board in June indicated that discussions are progressing well and it is anticipated that once the discussions are concluded, a report will come to the Board recommending the re-establishment of a TTC Special Constable program and Board approval of an agreement with the TTC for that purpose.
• Our commitment: List performance of individual bus and streetcar routes on TTC website
  How we met our commitment:
  • The performance of each bus and streetcar route has been posted on the TTC website. We continue to seek opportunities to improve performance on our routes.
• Our commitment: Conduct five Meet the Managers sessions in each quarter. Conduct four Town Hall meetings by year’s end
  How we met our commitment:
  • Nine Meet the Managers sessions were conducted during Q2 at the following stations: Kipling, Pape (twice), Keele, Bay, Broadview, Kennedy, St Clair West and Bloor-Yonge. Feedback was received from customers on a variety of issues, both positive and negative.
  • Five more sessions will be conducted during Q3 at the following stations: Spadina, Queen’s Park, Dundas, Eglinton and Islington. 
  • The second of four rider Town Halls was conducted on May 15, 2013 at the Scarborough Civic Centre and was well attended by members of the public. The TTC has partnered with TTCRiders to deliver these Town Halls over the course of 2013, an initiative that will deliver benefits to customers and the TTC alike.

Renewal

• Our commitment: Accept delivery of five new Toronto Rocket trains
  How we met our commitment:
  •  Five new Toronto Rocket trains were delivered in the second quarter.

Accessible and Modern

• Our commitment: Begin the Lawrence West Station Easier Access Project
  How we met our commitment:
  • Construction of the Lawrence West Station Easier Access Project commenced in the 1st quarter.
  • Construction of one elevator (street level to platform level) is underway. Bus roadway rehabilitation has been added to the contract.

Cleanliness

• Our commitment: Maintenance blitz
  How we met our commitment:
  • Our maintenance blitz teams have completed 26 per cent of stations. Work was complete at the following stations: St Clair, Eglinton, Sheppard, High Park, Runnymede, Jane, Bathurst, Ossington, Lansdowne, Dundas West, Castle Frank, Glencairn, Sherbourne, Yorkdale, Osgoode, Christie, Lawrence West and King.
• Our commitment: Wash light fixtures and replace lights (as necessary) at 22 stations
  How we met our commitment:
  • The work of washing light fixtures and replacing lights was completed at 22 stations during the second quarter. Work was completed at the following stations: Jane, Royal York,  Keele, Sherbourne, Wilson, Spadina, Yorkdale, Queen’s Park, St Patrick, Osgoode, St Andrew, King, Broadview, Lawrence East, Ellesmere, Midland, Bayview, Bessarion, Leslie, Sheppard, Wellesley and College.

31 time-bound commitments for 2013