Message from the Executives

Office of the Chief Executive

TTC’s first Diversity and Culture Annual Report

Today’s (April 14) virtual Board meeting was a packed agenda and a number of items were covered, including:

• Train Operating and Funding Agreement for Line 5 Eglinton (Crosstown LRT). The TTC will be operating the new line, which is scheduled to open for revenue service in late 2022.

• Final recommendations of the Line 3 Scarborough Bus Replacement Study. The SRT is set to shut down in 2023.

• Final results of the TTC’s Head-to-Head eBus evaluation. The evaluation of our three battery-electric bus models started in October 2020.

I also wanted to draw your attention to one report in particular – the Diversity and Culture Annual Report. As you all know, diversity and inclusion are top priorities for the TTC. It is important to me that the TTC be a desirable place to work for everyone and that the organization be representative of the customers we serve.

Last year, we adopted the 10-Point Action Plan for Diversity and Inclusion, which contains actionable items for the TTC to accomplish in the short-term while also keeping us on a path forward with our longer-term vision to create a more welcoming and inclusive TTC.

The Annual Report represents contributions from across our organization. This document is not a stand-alone piece of work; it was developed to support our longer-term objectives and our broader corporate vision to ensure the diversity and inclusion lens is always used in everything we do. This will also be the way the TTC demonstrates progress in this area from year to year.

Pre-pandemic, the TTC carried an average of 1.7 million people a day. We are very proud of our ability to touch the lives of so many people. This past year, we have reoriented many of our departments, such as our Revenue Protection and Special Constable Service departments, to have more of a customer focus. Our customers must be treated with respect and feel comfortable on the TTC – whether it is riding one of our vehicles, waiting in our stations or asking one of our employees a question.

I want to thank you all for the work that has been done to date – I am very proud of what we have accomplished. But I recognize that there is more work to do.

You can watch today’s Board meeting on the TTC’s Official YouTube Channel. We will also be providing comprehensive Board Highlights in next week’s newsletter.

Stay safe.

Richard J. Leary
Chief Executive Officer
April 14, 2022

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