Message from the Executives

Office of the Chief Executive

The TTC has been witnessing a steady ridership increase over the past few months and we’re anticipating a jump in September as more people return to in-person work and students return to school.

Our September Readiness planning now underway is focused on four key areas:

• Increasing service across all modes and on many routes to make sure we’re delivering service where and when it’s most needed;

• Recruiting, hiring and training more frontline employees to meet the service improvements;

• Enhancing cleanliness throughout the entire system, including a station cleaning blitz over the summer;

• And of course a renewed focus on safety and customer service excellence.

An important aspect in all of this is reminding customers just how affordable transit is compared to driving (especially given current gas prices) with programs, such as children under 12 riding free and the two-hour transfer.

We expect some increases in service come September and we’ll be sure to communicate the good news once it’s finalized.

Rewards and Recognition
As a reminder, nominations for the Rewards and Recognition December event will close next week on July 29. Please make some time in your day to recognize a colleague’s outstanding efforts in making a difference and leading to the TTC’s overall success.

The categories are: Customer Service, Diversity, Leadership, Teamwork, Safety, and Innovation and Creativity. All employees can participate in the nomination process, and all employees are eligible to win. The nomination form is available at

2023 Annual Service Plan
The TTC is currently seeking feedback from our customers and the general public to develop our 2023 Annual Service Plan (ASP). The survey is available online at until July 31 (it’s available over the phone at by calling 647-955-6256 or ask for a copy through the mail).

This year, the public is invited to share feedback on three main priority areas: COVID-19 learnings, Line 3 surface route changes, and proposed surface routes that will connect to the upcoming Line 6 Finch West, which is scheduled for completion next year.

We know travel patterns may have shifted during the pandemic, and this survey aims to identify learnings from COVID as well as gather feedback on upcoming changes to our system.

Lastly, on Saturday (July 23) the TTC Recreation Council hosts its Annual Softball Tournament at the CAA Centre, 7575 Kennedy Rd. in Brampton. Participating teams will be representing bus, streetcar, subway, track, training, shops, carhouses, management and union. Games start at 8 a.m. All are welcome to cheer on their home team!

Stay safe, play safe.

Richard J. Leary
Chief Executive Officer
July 21, 2022

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