Employee and Family Assistance Program

EFAP can help

The TTC’s Employee and Family Assistance Program (EFAP) provides confidential counselling services and connects employees and their family to a network of dedicated professionals, including counsellors, psychologists, social workers and other professionals.

You and your family can receive support over the telephone, in person, online or through a variety of self-guided resources. You can call the TTC’s EFAP provider, Shepell-fgi, anytime, 24 hours a day, toll-free at 1-800-572-0039 and it’s always confidential – the TTC is never informed about an individual employee’s request to speak with someone.

If you have any questions, or require more information, please contact any one of the following staff in the Human Resources Department: Pat Daniels, Director – Benefit Services at ext. 4370; Christine Jeffries, Director – Occupational Health and Claims Management at ext. 4359; or Mike Aziz, Assistant Director – Occupational Health and Claims Management at ext. 6995.