Benefit claims no longer eligible for reimbursement from the delisted health care clinics

From the Human Resources Department

ATTENTION EMPLOYEES AND PENSIONERS

UPDATE: ADDITIONAL CLINICS DELISTED

As part of Manulife’s ongoing commitment to protect client group benefits plan and their members from benefits fraud and abuse, reviews of service providers and practitioners are routinely conducted. If a review reveals concerns surrounding business practices and/or potential fraud, claims will no longer be processed or reimbursed for services from these providers – this is referred to as delisting.

Manulife conducted an extensive review of the service providers listed below, which included an assessment of their business practices associated with claims submissions. Based on the results of this review, claims for medical supplies and/or services originating from the following providers, or any business which may be associated with them, will no longer be accepted:

Delisted clinics as of August 12, 2016:

Ortho Health Solutions Inc.
120 Milner Avenue
Unit 9, Scarborough

PrimeMed Care
1415 Kennedy Road
Unit 4, Scarborough

Trend Orthotic Laboratory
2370 Midland Avenue
Unit C-6, Toronto

Delisted clinics as of August 9, 2016:

Total Family Wellness 
855 Alness Street
North York, ON M3J 2X3

Shoe Gallery Vaughan/City View Health Centre 
525 Cityview Boulevard
Vaughan, ON L4H 0Z4

Advanced Medical Supply 
1709 Bloor Street West 
Toronto, ON M6P 4E5

Trivita Health Care 
1530 Major MacKenzie Drive
Vaughan, ON L6A 0A9

North York Medical Supply and Pedorthics
1600 Steeles Avenue West, Suite 29
Concord, ON L4K 4M2

If you have any questions about the delisting of these providers, please contact Manulife Financial at 1-800-268-6195.

(original signed)
Gemma Piemontese
Chief People Officer
August 15, 2016