Year in review 2017

February 6: The TTC unveiled its 2017 Customer Charter containing 37 time-bound commitments to customers. It was the TTC’s fifth charter announcement.

April 4: The final two Toronto Rocket subway cars arrived at Wilson Yard to complete the delivery of 82 fully accessible Toronto Rocket train sets.

May 7: Downsview Station was officially renamed Sheppard West Station in advance of the opening of the Line 1 extension to York Region.

May 8: The TTC began random drug and alcohol testing for employees in safety-sensitive positions, as well as designated management and executives of the TTC.

May 14: The TTC’s Peer Support Program won a National Corporate Leadership Award from the Canadian Urban Transit Association.

May 27: Toronto got its first look at the new Downsview Park and York University stations as part of the annual Doors Open event.

June 26: The TTC was named Outstanding Public Transportation System for 2017 by the American Public Transportation Association.

July 12: The TTC officially celebrated 31 billion riders carried since 1921 by presenting a MDP subscriber with a year’s worth of complimentary monthly passes.

August 30: The TTC, in partnership with Universal Music Canada and Apple Music, celebrated the launch of Tracks on Tracks, a new program that includes two distinctive TTC-branded playlists – Rush Hour and Hush Hour.

September: With its third elevator entering service, St Clair West became the TTC’s 36th accessible station. Later in the month, Woodbine became the TTC’s 37th
accessible station.

September 3: The TTC’s new accessible streetcars made their maiden voyage for customers on the 512 St Clair route.

September 5: The TTC began a nine-month pilot project to test various service enhancements on the 400 Lawrence Manor and 404 East York Community Bus routes.

September 6: The TTC launched a bold campaign (This Is Where) and free mobile app (SafeTTC) as part of its commitment to combat harassment and enhance public safety on the TTC.

September 21: The TTC was awarded the Ontario Safety League’s Award of Excellence for Public Safety for the recently implemented random drug and alcohol
testing program.

October 9: Tom Dedes, an 18-year TTC veteran and subway track maintenance employee, succumbed to injuries sustained after a workplace incident at McCowan Yard on October 1.

October 25: The TTC conducted an extensive emergency simulation with first responders and community partners at the new York University Station.

October 28: The TTC hosted public open houses at the new Pioneer Village, Highway 407 and Vaughan Metropolitan Centre stations.

October 28: Wheel-Trans made its first-ever customer drop-off at a conventional bus stop as part of the Family of Services Pilot.

November 12: The King Street Transit Pilot began a year-long reconfiguration of the central portion of King (Bathurst to Jarvis) with the goal of improving the speed and reliability of the 504 King and 514 Cherry streetcar services.

November 21: CEO Andy Byford announced that he will be leaving the TTC to take the role of President and CEO of New York City Transit.

November 26: The TTC entered the final stages of testing on the Line 1 extension with the start of “ghost service” between Sheppard West and Vaughan Metropolitan Centre stations.

November 28: The TTC Board unanimously approved the appointment of Deputy CEO/Chief Service Officer Rick Leary as Acting CEO, effective December 23.

December 15: The TTC officially opened the Line 1 Extension to York Region with an official ribbon-cutting ceremony held at the new Vaughan Metropolitan Centre terminal station with The Right Honourable Justin Trudeau, PC, MP, Prime Minister of Canada; The Honourable Kathleen Wynne, MPP, Premier of Ontario, His Worship John Tory, Mayor of Toronto; and Wayne Emmerson, Regional Chairman and CEO of York Region.

December 16: The TTC hosted a public open house at the new Finch West Station.

December 17: First day of revenue service on the Line 1 extension. All six stations are fully accessible, Wi-Fi-equipped, PRESTO-enabled, and staffed by new Customer Service Agents.

December 31: Coxwell became the TTC’s 44th accessible station.

December 31/January 1, 2018: For the fifth consecutive year, the TTC offered free New Year’s Eve rides courtesy of Corby Spirit and Wine.

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