Deputy Chief Service Officer
Service Delivery Group
The TTC is pleased to announce the appointment of Kirsten Watson to the new position of Deputy Chief Service Officer of the Service Delivery Group. The appointment was effective on Aug. 15, 2016.
Kirsten first joined the TTC as Director of Employee Relations in 2000. She was promoted to Senior Director of Human Resources and then Superintendent of the Bloor-Danforth Subway (Danforth Division). In 2013, she became Senior Manager of Wheel-Trans. Kirsten was serving as Acting Head of Bus Transportation since early 2015 prior to her latest promotion.
In 2010, Kirsten joined the Ontario Ministry of Labour where she was Deputy Director of Dispute Resolution Services and later Acting Director of Dispute Resolution Services.
Prior to joining the TTC 16 years ago, Kirsten practiced labour and employment law as an associate lawyer at Ogilvy Renault (now Norton Rose Fulbright).
On Aug. 11, CEO Andy Byford announced organizational changes affecting the Operations and Service Delivery Groups. As the new Deputy Chief Service Officer, Kirsten will be responsible, reporting directly to Chief Service Officer Rick Leary, for the following departments: Bus Transportation, Streetcar Transportation, Stations and Wheel-Trans.