Office of the Chief Executive

Taking care of our well-being is critical. A big part of that is knowing that there are supports available should you or a loved one ever need them. Earlier this week, we shared that LifeWorks was recently acquired by TELUS Health – our new Employee and Family Assistance Program (EFAP) provider. EFAP services are paid for by the TTC and available to all employees at no cost, including Trauma Assist support.

TELUS Health will be mailing a letter and brochure to all employees with complete details on services available as well as how to access them. The phone number has remained the same, 1-800-572-0039 (TTY: 7-1-1). However, you can now access services online at one.telushealth.com or through the TELUS Health One app. Details are also available on our Occupational Health Intranet page.

TTC Board meets next week
​At next week’s Board meeting, Commissioners will be receiving the TTC’s third Diversity and Culture Annual Report. Titled, Equity, Diversity, Inclusion and Accessibility (EDIA): Progress Through Systemic Change, this report highlights the progress the TTC has made over the past year while at the same time giving us an idea of the areas that need more work.

As an organization, we are proud to touch the lives of so many people. With Toronto being one of the most diverse cities in the world, we need everyone to feel welcomed on our system. Each and every one of our customers must be treated with respect on the TTC – whether it is riding one of our vehicles, waiting at our stations or asking one of our employees a question.

The TTC is the lifeblood of Toronto and we take great pride in serving this great city. I know we have made critical strides this past year and we are ready to continue on our inclusion journey. As an organization, we are committed to improving and creating a more welcoming and inclusive TTC.

Among the agenda items before Commissioners are the Line 3 SRT Incident Investigation report, the TTC’s new 2024 Asset Management Plan and an appointment to TTC Pension Plan Board of Directors.

The public meeting starts at 10 a.m. and will be live-streamed on the Official TTC YouTube Channel. The full meeting agenda is available at ttc.ca.

Richard J. Leary
​Chief Executive Officer
​April 5, 2024