Office of the Chief Executive

Sunday marks a milestone not only for the TTC, but for the entire mobility ecosystem in Toronto. The opening of Line 5 Eglinton represents a transformational expansion of our network. One that strengthens the spine of east-west movement across the city and will provide faster, more reliable service for more than 123,000 riders every day. This is the type of city building investment that shapes how people live, work, and connect, and I am incredibly proud of the TTC’s role in bringing this moment to life.

As I’ve said before, major transit projects are never just construction undertakings; they reflect a city’s vision for its future. Line 5 embodies that long view: an integrated, modern LRT corridor designed to enhance mobility, improve access, and support Toronto’s economic and social vitality for decades to come.

Although Metrolinx owns Line 5, and Crosslinx Transit Solutions (CTS) maintains it, the TTC has the honour and responsibility of operating it. Getting to this point has required exhaustive preparation. Over the past months and years, our teams have been deeply engaged in meticulous operational planning, intensive system testing, safety verifications, training, simulations, emergency preparedness exercises, and detailed reliability assessments. This level of rigour is what ensures we are ready, and more importantly, that our customers can depend on us from day one.

I want to extend my sincere gratitude to every TTC employee who played a part in this work. Your commitment is why we are able to open the line with confidence.

On Sunday, February 8, we begin a phased introduction of service. This is a best practice approach for new LRT systems and one that allows us to validate performance under real world conditions, while giving customers the chance to experience the new line right away. It is the start of service, not the full launch, and we will continue to monitor, adjust, and refine operations as we progress toward full schedule integration.

This is also a significant change for many riders. Dozens of bus routes across the corridor are being adjusted to better integrate with Line 5, and some customers will need guidance and reassurance as they navigate these changes. Every TTC employee has a role in owning that customer experience. If riders look unsure, offer help. If they have questions, take a moment to guide them. If they need directions, help them find their way. These acts of service shape how Torontonians experience this new line, and how they experience us.

Line 5 represents progress, partnership, and the future of our transit network. Thank you again for helping us welcome Toronto into this next chapter.

Earlier this week, the TTC proudly kicked off Black History Month with an official ceremony at Mount Dennis Garage. The event featured inspiring speakers, including TTC Chair Myers, and powerful performances and stories that honour Toronto’s Black communities.

Through the month, we will be partnering with the Blackhurst Cultural Centre to offer other engagement opportunities to employees and the wider community.

All of us have a responsibility to help build a more inclusive and welcoming environment. That’s what it means to be One TTC – standing together, showing respect for one another, and serving our communities with unity and purpose. Take the time this month to learn from the stories we’re showcasing and carry these reflections into your daily work.

With gratitude and resolve,

Mandeep S. Lali
Chief Executive Officer
February 6, 2026