Office of the Chief Executive

Two matches are now behind us, and we’ve set a strong foundation for the weeks ahead.

Over the past week, I’ve seen teams in action across the system during some of our busiest moments. Station staff stepped in to support customers and manage crowds, Special Event Ambassadors guided and kept fans moving with clarity, and Transit Control co-ordinated service in real time as volumes increased and conditions shifted, including during the fan marches around the Ghana-Panama match.

In each of those moments, what stood out was the enthusiasm and care you brought to every interaction. That’s what customers remember, and it’s what builds daily confidence in the TTC. It is that same customer-centred approach that underpins the level of service we’re delivering across the system.

That level of service reflects months of planning and preparation across the system. From rigorously testing equipment and vehicles to establishing rapid-response teams ready to act when issues arise, the work has been deliberate and disciplined to reduce risk and support strong, consistent execution.

That preparation is showing up in the experience we’re delivering every tournament day. Our key surface routes saw average headways of two-to-5.5 minutes, keeping our customers reliably moving across the network. Our subway lines delivered 95 per cent on-time performance on both match days, consistently exceeding targets. Through extended subway service on match days, Blue Night buses and new temporary overnight streetcar service, we are moving people safely and reliably to and from matches, the FIFA Fan Festival™, and events across the city. For our customers, that reliability means peace of mind. They can celebrate and enjoy the moment, knowing the TTC is there to provide a reliable way home, at any hour.

For visitors, it shapes their experience of Toronto as a welcoming, inclusive city; one they want to return to.

For our city, it reflects what we can deliver together on a global stage. It also reinforces how the TTC moves Toronto forward, connecting people to opportunity, supporting economic growth, and ensuring equitable access.

This is what world-class service looks like: reliable, co-ordinated, and focused in every step of the journey. I want to recognize the tremendous work happening across the organization. From Transit Control and frontline staff to maintenance, janitorial services, security, and communications, this is a true system-wide effort. What we are delivering is the result of a strong, co-ordinated team on the ground and behind the scenes, working together as One TTC.

We still have four match days ahead, along with continued demand from celebrations and fan events across the network. Expectations will remain high.

We must continue to be dynamic in our approach. We’re learning with each match day and adjusting in real time. Let’s continue to carry those lessons forward to deliver even better service. Keep sharing what you’re seeing on the ground. Your insights are critical to how we continue to improve and adapt.

The work you’re doing is making a real difference and being seen across the city. Let’s keep the momentum going, Team TTC.

With gratitude and resolve,

Mandeep S. Lali
​Chief Executive Officer
​June 19, 2026