Office of the Chief Executive

I want to build on the recent update we shared about our negotiations with CUPE Local 2.

Last week, the Ministry of Labour confirmed that the bargaining process has formally moved into its next stage. This sets a clear timeline to reach an agreement. If an agreement is not reached by May 16 at 12:01 a.m., either party would be in a legal position to take job action.

Our focus remains clear. We are committed to reaching a fair and affordable agreement through productive, good faith discussions. As One TTC, we also have a responsibility to our customers, to the city, and to one another to prepare carefully for every possible outcome so we can continue delivering safe, reliable service for the millions of people who count on us every day.

This planning matters as Toronto prepares to host the FIFA World Cup 2026™. The current stage of bargaining creates a defined window to reach an agreement well before the tournament begins. Throughout this period, our priority is to keep the city moving and to show the professionalism and care that define the TTC.

I know news like this can create uncertainty. I want you to hear directly from me that we will continue to communicate clearly and consistently. Over the coming days, you will receive regular updates. Leaders will be provided with training and guidance to support their teams and keep work routines running smoothly. The latest information will be shared at www.ttc.ca/bargaining and through our internal channels, including workplace notices and TVs. You can always reach me directly.

As we work through this labour situation, our commitment to safety remains constant. Safety is an everyday responsibility we owe to each other. As we observe Health and Safety Month this May, I ask everyone to recommit to working safely and to supporting a culture where employees feel respected and empowered to speak up. If you see something concerning, whether physical, behavioural, or related to well-being, report it to your Manager. Your voice matters. Our Employee Family Assistance Program remains available 24/7 for confidential support, and I encourage you to use it, whenever needed.

Last week, I spent time in the system during the ongoing Bloor–Yonge closure. I rode the shuttle bus with customers and spoke with our security guards about the importance of being visible, approachable, and ready to help. Riders continued to rely on us outside peak hours, and I was proud of how calmly and professionally our teams showed up for them.

Connecting directly with employees, especially those in safety-critical roles, reinforces the responsibility we all share to look after one another and to make sure everyone goes home safely at the end of the day.

As we prepare for the World Cup, you will see more uniformed staff across the system and additional steps to strengthen safety for employees and customers. Our Special Constables and Provincial Offences Officers play an essential role and rely on your support. If you see an issue or incident, report it to Transit Control immediately. A welcoming and safe system is something we deliver together.

Thank you for your continued professionalism, resilience, and commitment to serving Toronto. I am proud of the work you do every day.

With gratitude and resolve,

Mandeep S. Lali
​Chief Executive Officer
​May 5, 2026