Mental health and wellness supports

Your mental health is a top priority at the TTC. Confidential supports are there to help.

Whether you are navigating a new or difficult time in your life, or you have a loved one in need. Some of these resources are listed below. You can also access supports on the Occupational Health and Employee Well-being intranet page, OHEW’s MyTTC | SAP Jam group, or by contacting the department directly at or 416-393-4578. Thank you for all you do. Your hearts and minds make a difference here in the city of Toronto. Please take the time to take care of yourselves.

Employee Family and Assistance Program (EFAP) by LifeWorks
1-800-572-0039 | MyEAP App |
Access immediate, confidential counselling and resources any day or time. LifeWorks’s digital mental health support also includes articles, videos and other resources to help manage the demands of work, family and children, and life in general.

Assaulted Women’s Helpline (AWHL)
1-866-863-0511 | Text #SAFE
The Assaulted Women’s Helpline delivers 24/7 crisis counselling for women. You can also call 211 from any Toronto phone to access safe shelter and support information.

1-866-345-0224 |
With the guidance of a coach, you’ll work through a series of workbooks at your own schedule to gain practical skills to better manage low mood, anxiety, worry or stress.

Centre for Addiction and Mental Health
1-800-463-2338 |
AMH provides a variety of mental health and addiction resources and treatments.

Distress Centres of Greater Toronto 24/7 support
416-408-HELP (4357) | Text 45645 |
The centres offer a range of 24/7 programs for anyone in distress or in need of emotional support.

Green Shield Canada (GSC)
Sign in to your employee account and explore the programs, information, and personal wellness challenges offered through GSC’s Change4Life portal.

LifeSpeak (Click on “access through group account” and use the password: lifespeak)
Get tips on how to navigate the challenges of the pandemic through health and wellness webinars, videos and expert sessions. Content is updated weekly.

Access mental health support through live therapy sessions, guided programs, and self-help articles and tools.

The Canada Suicide Prevention Service
1-833-456-4566 | Text 45645 (4 p.m. to 12 a.m. only) |
Offers support to anyone affected by suicide, in the most caring and least intrusive manner possible.

Trans Lifeline
Trans Lifeline offers full anonymity and confidentiality.

Warm Line
1-888-768-2488 | 
Provides support for feelings of loneliness, isolation, anxiety, depression, or if you need to talk to someone.

Wellness Together Canada
For immediate crisis support, text 741741 with the message “Wellness” | 
Access mental health (anxiety and stress) and substance use support, including one-on-one coaching, wellness self-assessments, self-guided courses, as well as online community support and coaching.

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