Rewards & Recognition Fall 2018

Customer Service Awards

Bobbie-Jean Donovan, Transit Control Dispatcher, Transit Control Centre

Bobbie-Jean demonstrates professionalism at all times and is patient in providing clear instructions to Operators.
When making announcements to customers, she is always friendly, clear, concise and calm.
Bobbie-Jean is always eager to help others and is pleasant when speaking with customers and other TTC employees.

Michael Maguire, Operator Queensway Division

Michael witnessed a group of teenage girls at 2 a.m. who needed to take a bus north on Islington Avenue, after just being released from his shift.
He called to request help in finding the next bus. When he realized it wouldn’t arrive for a while, he offered to drive them to their destination in order to get them home safely.
Michael has a warm and outgoing personality and is an outstanding Operator who always goes out of his way to help anyone in need.

Aaron Rodgers, Operator Mount Dennis Division

Aaron went above and beyond the call of duty on being a first responder at a fatal hit and run of an employee’s sister on Eglinton Avenue.
He comforted the victim and assisted police with the investigation.
Although the victim sustained multiple injuries and passed away, her family was very grateful for Aaron staying by her side.

The Customer Service team delivers excellent customer engagement via the @TTChelps Twitter account. They’ve been recognized as leaders in their field and were invited to participate in a Customer Service event at Twitter Canada, where extremely positive feedback was relayed from members in the banking, telecommunications and insurance industries.
Their effective communications have led to patrons being more patient. Customers now feel engaged and important in providing their feedback.
The group has fostered a collaborative environment that encourages teamwork and has made an impact on employee engagement and morale.