Andrew wrote the Mount Dennis Survival Guide, a step-by-step instruction manual on each route, including all codes, cautions about dangerous sections and intersections, and current detour instructions.
He ensures all new staff feel welcome and provides helpful suggestions through the group help app.
Andrew makes himself available to answer questions and assists his colleagues. He ensures fellow Operators are safe and provides detailed route instructions, which is not a part of his job description. He instills confidence in new Operators and saves the TTC time and money as well as increased safety for customers.