Rewards & Recognition Fall 2017

• The Video Services Unit (VSU) receives 10,000 requests yearly, which are currently processed manually by e-mail.
• When ITS was unable to develop a more efficient process and external services were too costly, Giuseppe put together a sample database and analyzed how the TTC’s current system could be modified.
• Giuseppe’s innovative, resourceful and creative mindset allowed the VSU to develop a cost effective, in-house solution to improve the request process.

This award recognizes TTC employees who have demonstrated an innovative and creative mindset and as a result have brought forward ideas that improve the TTC’s internal systems and processes, operations, team culture, and/or delivery of customer service. Adjudication Committee: Chief Capital Officer Susan Reed Tanaka, Acting Chief Operating Officer Mike Palmer and Corporate Communications Executive Director Brad Ross.