Rewards & Recognition Fall 2017

• Jason has taken the lead on various high-profile events and supports his colleagues to ensure everything runs smoothly.
• When assigned a replacement bus shuttle project, he put together information packages for Operators and went out to offer support.
• Jason worked outside his regular hours to organize the Ashbridge’s Bay fireworks service for the long weekends, which attracted crowds of over 40,000 people. Despite the challenges, he took the lead and ensured service for the events ran smoothly.

• Orazio ensures his trainings are delivered professionally and tailors to the pace of each individual, making sure to communicate information effectively.
• He is creative in delivering his classes, passionate about the subjects he teaches and respectful towards everyone.
• Orazio demonstrates strong communication skills, creativity and shows a commitment to excellence in his work ethic.

• Guillaume goes over and above to accommodate employees and makes an effort to visit Transit Fare Inspectors on the road to address any issues.
• He is hard working, shows compassion and motivates his staff.
• Guillaume recognizes employees for their hard work and always shows respect when speaking to customers and employees.

• Jonathan has been a mentor to many Supervisors at Birchmount Division and always encourages his employees.
• His kind words and patience have helped to mold a group of Supervisors who have successfully moved up within the organization. He is approachable and offers guidance and useful input.
• Jonathan leads by example and provides fair and constructive feedback. He has a genuine interest in seeing employees succeed

• Santo recognized the importance of the Run as Directed (RAD) bus pilot project and developed a tracking mechanism that helps provide detailed information about bus routes.
• This initiative was shared widely and helped to streamline various route management processes.
• Santo has a passion for his work and encourages others to pursue excellence within their roles at the TTC.

• Shabniz helps new Operators when they’re learning their routes. She is truly a mentor and a friend and has spent many hours of her own time assisting by drawing maps, explaining routes and offering tips.
• She has mentored Operators with preparing to be Supervisors.
• Shabniz speaks to others in a professional manner and has changed the lives of many by helping her colleagues to feel more confident.

• Kristie has worked to develop more efficient ways to monitor ongoing metrics for performance. Her previous experience in Transit Control has allowed her to diffuse situations due to her conflict resolution skills.
• She has earned the respect of her colleagues and takes the time to help new Supervisors refine their skills and feel more confident in their roles.
• Kristie is very humble and is motivated to have her division succeed.

• Manny’s contribution to revamping the TTC’s Commercial Vehicle Operators Registration (CVOR) has resulted in a more comprehensive system.
• His commitment to analyzing and investigating the points assigned to CVOR has resulted in improvements in test results.
• Manny often exceeds expectations and is the go-to person for training. He provides mentoring to other Instructors and his integrity inspires others to achieve their goals.

• Joe’s level of dedication exceeds expectations. He consistently takes on additional responsibilities and delivers projects on time and on budget.
• He leads by example and brings a wealth of knowledge to the team from his background as an Electrical Foreperson.
• Joe is a great leader. He readily shares his knowledge and mentors others to help improve the team. He treats everyone with respect and is skilled at resolving conflicts.

• Nelson is always willing to assist others and goes the extra mile for his trainees. He is serious about his work, yet adds a touch of humour to his teachings.
• He goes above and beyond to answer questions and ensures that new employees are comfortable in their roles. He has volunteered his time for various events, including pizza sales for United Way.
• Nelson is very humble and has a positive attitude. He treats everyone from colleagues to passengers with dignity and respect.

• Rob consistently displays leadership abilities when engaging with employees at Birchmount Division. He often eats lunch in the Operator’s lunchroom to provide an informal opportunity to speak with him.
• He engages with his supervisory staff by inviting them to sit in on interviews for experience and encourages their professional development.
• Rob is always available to answer questions, offer guidance and provide genuine feedback.

• Sanda helps employees to understand and overcome fears of workplace injuries. She has vast knowledge relating to WSIB and is passionate about educating people on their rights.
• She is a mentor and an inspiration to many and serves as a humble and compassionate colleague.
• In just a few years, Sanda has built three strategic and foundational occupational health portfolios aimed at making the TTC a better place to work.

Sen Troeung - Revenue Equipment Analyzer, Revenue Operations

• Despite working independently in his role, Sen often comes out to the floor and speaks with each team member individually, building team morale and cohesiveness.
• He enjoys sharing his knowledge and expertise with other team members, helping them to better accomplish their goals. He is humble and leads without title or authority.
• Sen contributes to the team’s productivity by always being available to help solve problems and takes the initiative to bring improvements to the workplace.

• Cheryl is committed to her department. Despite any challenges, she always maintains a positive attitude.
• She is mindful of her staff’s mental health and recently organized an employee pizza lunch during a particularly stressful time, which was paid for out of her own pocket.
• Cheryl leads by example and is always willing to help staff overcome challenges. She is committed to promoting positive company culture.

This award recognizes employees who model and exhibit outstanding leadership qualities and behaviours. Adjudication Committee: Chief People Officer Gemma Piemontese, Deputy Chief Operating Officer Jim Ross and Chief of Staff Joan Taylor.