Rewards & Recognition Gala 2018
Customer Service Award
- Rob sat down, listened to and provided counselling to a youth who had been assaulted and assisted with first aid when the young man declined EMS aid.
- He cleaned the youth’s wounds and face, offered assistance and listened to his story leading to the youth feeling well enough to continue on his journey.
- Rob maintained a calm demeanor when dealing with challenging customers, was a PRESTO ambassador who showed people step by step how to use the new machines and also carried his own personal city of Toronto map book to provide detailed directions to customers.
Congratulations to finalists: Kostakis Costa, Derek Jordan and Lisa D’Eri.
This award recognizes TTC employees who consistently demonstrate an exceptional commitment to the TTC’s goal of delivering excellent customer service. These individuals display that they clearly understand the diverse customer groups that the TTC serves, and how to most effectively meet their needs. Adjudication Committee: Chief People Officer Gemma Piemontese, Corporate Communications Executive Director Brad Ross and Acting Deputy CEO/Chief Customer Officer Kirsten Watson.